At the Hazardex 2020 Awards for Excellence on February 26, the award for Best Customer Service (Sponsored by CSA Group) went to… Raytec for excellence in customer care.

The Best Customer Service award goes to a company or corporate division that has provided excellent customer service in the sector over the last two years. Voters were not allowed to vote for their own company/organisation.

Over the last decade, the Hazardex Awards programme has become a benchmark for those supplying products, services and systems within hazardous areas. You can play your part in raising awareness and standards across the sector by nominating a company, product or service for the 2021 awards, entering your vote and encouraging your colleagues to do likewise. Nominations will open later in the year. For details about the 2021 event, please contact Russell Goater (details at the bottom of this page).

Thank you to our Event & Awards Sponsor, CSA Group!

                      CSA Group logo


Best Customer Service - Sponsored by CSA Group

**WINNER** - Raytec

As well as designing and manufacturing a full range of LED Ex luminaires, Raytec also provides outstanding customer service through its free Lighting Design service. The very nature of Hazardous Area applications means the design and planning process is crucial to fulfilling the requirements of the client. At the very centre of this is Lighting Design. The free Lighting Design service helps to bring an application to life. Whether for smaller applications with just a few luminaires, or large, complex sites with vast lighting requirements, Raytec can provide exact models and detailed solutions to help you hit the requirements you need. The designs can also be used as a guide throughout the installation, ensuring light is targeted exactly where it’s needed. 

Everything is done in-house at Raytec, and you’ll receive 1-to-1 support throughout the entire process to ensure you achieve the perfect solution. Port Moresby Power Station and Torabhaig Distillery are just two examples which highlight the quality of this service as our design team provide a true insight into the final look of the installation.


Highly commended runners-up

The highly commended runners-up in the PPTex Innovation category were:

Extronics has been helping industrial customers to work smart, safe, and connected for over 25 years and the company ethos focuses on its values – first and foremost of which is customer care. That means going the extra mile to make sure customers succeed with their applications; providing expert technical advice, communicating clearly, and helping troubleshoot any issues. Big or small, every customer receives personal attention from our team whether it’s pre-sales advice or post-sales support. Doing right by our customers has been the core of Extronics since 1992, and its regularly gathering customer feedback for ways to improve more.

Exloc Instruments
Exloc Instruments started in the UK in 2012 to fill in a need in the market for a specialist company to provide local commercial, technical and marketing support to a number of global companies who didn't have their own UK representation. Since that time Exloc intsruments has grown and evolved a team of UK based professionals who are all knowledgeable on the companies products and solutions and have built up a tremendous reputation in the UK Process market. Exloc has a large and growing customer list of blue chip customers and solution partners. Its product range has been refined to contain a large list of complimentary ATEX approved hazardous area solutions for both Intrinsically Safe interfacing and ATEX Mobility products.


A total of 25 nominations were shortlisted across five categories for the Hazardex 2020 Awards, designed to recognise excellence in the hazardous area sector. The winners were announced at the Hazardex 2020 Gala Awards dinner on February 26, 2020. The categories were Technical Innovation, Best User Application, Best Customer Service, Contribution to Safety, plus the Delegates' Award which was voted for on the day by event attendees.

Click here to see a full list of the winners and runners-up from the awards. CONGRATULATIONS TO ALL WINNERS AND HIGHLY COMMENDED RUNNER-UPS!

Voting rules

* The competition is open to all Hazardex journal and website readers and users
* Voters register their votes by sending an email to the organisers and must identify themselves and their company.
* Voters are limited to one vote per category
* Nominees are not permitted to vote for their own company/organisation
* All votes remain confidential

Contact Russell Goater on +44 (0) 1732 359990 or for further details on attendance, exhibiting or sponsoring this must-attend event in 2021.